The American humorist, Mark Twain said, “I can live for two months on a good compliment.” It is amazing how much nourishment comes from a sincere compliment well received.

Can you think back to the last time your boss, spouse, parent, child, neighbor…anyone, gave you a compliment or said something nice to you? I am willing to wait. How did it feel?

Can you think back to the last time you gave a compliment to an employee, coworker, boss, parent, child, spouse, neighbor, friend…anyone? How did you feel when you gave the compliment? How did it make them feel?

Focusing on the feeling of receiving and/or giving a compliment will lead you to make more compliments.  These feelings are positive feelings and in times of pandemic, recession and general anxiety – they may be the boost you or someone else needs.

A compliment should be sincere, kind and meaningful. If it is not genuine, it will be taken as such.

How can you make better compliments?

First, remember that everyone is different, and someone might value a certain compliment more than another. Rather than focus on what you feel is important, try to think about what the person you are going to give the compliment to feels is important. What do you think they would like to be complimented on?

Second, be specific. Rather than saying, “you are a great leader” say “I really like how you lead. You are detailed and catch stuff the team might miss. You motivate us to do ____ and that makes us better.”

Third, be real or genuine. If you don’t mean it, don’t say it.

Fourth, use a question to prompt a conversation. Rather than saying, “You are so good at _____.” say “You are so good at _____. What’s your secret?” This shows interest in the person and allows you the opportunity to learn more about the person.

Fifth, practice. Don’t go overboard but make an effort to give at least one sincere, meaningful compliment every day. Tack a compliment onto an expression of gratitude (“Thank you. I really appreciate your smile and the way you make me feel when I shop here.) Write a compliment letter and send it to that person’s boss or spouse. Write a positive review. Spread the compliments around.

If you are lost at what a compliment is, do an internet search. There are hundreds of examples of compliments to become familiar with (remember to be genuine and make the words yours.)

As Robert Orben said, “A compliment is verbal sunshine.” Scatter the sunshine and compliment someone. 

Fred C. Ball once said, “To be successful in business, you must drink, swear, lie and steal. Drink in knowledge. Continue to learn. Swear to do your best each and every day. Lie down and rest. Take some time for yourself and steal some time away for God.”

We should each make time in our weeks to learn. I miss listening to podcasts and audio books on my commute since moving my office home for the virus. I said it in college and I will say it again, “I don’t really like school but I love to learn.” Put some time on your calendar to learn. I have a ninety minute block of time on Fridays that I set aside as an Education block. When I was in my office, I was pretty good about taking that time. I need to re-dedicate myself to it since moving my office home for the virus.

We owe it to ourselves and our customers to do our best. We recently had family photos taken, tagging on to a senior photo shoot. It is the first time in a long time we have paid someone to take our photos. They took the photos and then did their editing and then gave us a flash drive with our photos a little while later. As we went through the photos, we noticed that a lot of the photos they took weren’t on the flash drive. We asked if we could get the missing photos. They told us that the missing photos weren’t the best and that they didn’t want anything that wasn’t their best work out in the marketplace. Take their advice and only put your best work out there. This will mean that you need to do your best everyday.

Take some time to rest. With all that is going on in the world, our brains and bodies are getting worn out faster dealing with the extra stresses and anxiety that have come with all that is happening. It is amazing what a nap can accomplish. Go to bed a little earlier and give your body and mind some time to rest.
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If you believe in a higher power, take some time to worship, express gratitude and serve your fellow human beings. Blessings as well as joy come from serving God and others.

The events of the last few days have had me thinking a lot about a topic I really haven’t given much mental time to – race. The other night, I had a long conversation with my wife about what is going on in our country (and in other countries) as well as what our privilege is or is not. We are saddened to see violence, prejudice, hate, fear and unkindness so rampant.  It was the first real conversation on the topic of race that I can recall having since high school.

I am a firm believer that hate is taught. I also believe that we all need more opportunities to love and be loved. We are past the point where “not hating” is enough. We must look for and take opportunities to love.

I grew up in a lower middle-class suburban neighborhood of Salt Lake City. My childhood was spent running around the neighborhood playing with friends and returning home when the street lights turned on. I went to school with a predominantly White American group mixed with Latino American, Asian American, Polynesian American, African-American classmates and a few Native Americans. Most of my neighbors were white and therefore most of my friends were white. I had a few Latino and Vietnamese friends who lived near me that I would hang out with and play. I never have had close African American friends and I wish I did. I was never taught to hate but I am sure I could have taken more opportunities to love.

Across the street from me was an African American couple. I waived to them. They waved back. They would support my school fundraisers and were kind. I don’t know their names and they stayed to themselves most of the time. That said, I guess I did too. They didn’t have any kids for me to play with so I didn’t spend time with them. They moved as I was entering my teen years and a white couple moved in. I missed an opportunity to love.

For a couple years, our family hosted a wonderful Navajo young woman during the school year. She became a great friend and someone who I still call my sister. I took an opportunity to love.

My aunt and uncle adopted two children from Mexico and I suddenly had two cousins my age to play with. I took an opportunity to love.

I believe I went to the most ethnically diverse high school in my State. I honestly loved the cultural mix our school had. That said, I didn’t play sports so I didn’t hang out with the jocks that happened to be comprised of more African Americans and Polynesian Americans than Caucasians. I was friendly but not friends. I know I missed opportunities to love.

I graduated high school, worked the summer and went to the local university in the Fall. That first year in college I was a number. I enjoyed my time as a volunteer Project Leader with the Bennion Center and classes at the Institute of Religion. That is where the positive memories of my freshman year came from. I was taking very full class loads to best make use of the limited scholarship money I had received so I didn’t spend much, if any, time socializing. I know I missed opportunities to love.

I then went to Brazil for two years and fell in love with the people of Brazil. This was my first time out of America. While performing service, I met people from all over Brazil with varying degrees of skin tones. While some were white and some were black and many more the Latin American tones, I didn’t notice any overt racism but to say there wasn’t any would probably be a lie. I was given an opportunity to love and I took it.

Upon my return, I went back to the University. My upper level classes were mostly filled with Caucasians and Asian Americans with a few Polynesians. We made friendships. I took opportunities to love but I know that our program wasn’t diverse enough.  

Entering the workforce, most of my jobs have lacked some diversity or a lot of diversity. There have been some Latinos, Asian Americans, Arab-Americans and African Americans in addition to the predominately white workforce in the companies I have had the opportunity to work with. I hope that each co-worker I have had the chance to rub shoulders with have felt my love for them. I am sure I could have taken more opportunities to love.

In my life today, I have relatives and clients who are African American and my heart breaks for the pain and mistreatment that they and their families have had to endure by those who were taught to hate or by those who have not taken opportunities to love. I am not ignorant of my experiences or privilege compared to theirs. There is an open wound of racism that still festers in our communities that must be healed if we are to truly love one another.

I have read much over the last few days, doing my best to avoid social media coverage, and have added additional material to my list to read in the near future trying to learn how I can support and take more opportunities to love them.

I read this morning in “The Harvard Business Review” an article written by Laura Morgan Roberts and Ella F. Washington which described a few missteps in the racial discussion that we might make and should avoid as well as things we can do to show support those who suffer the impact of racism.

The first misstep is keeping silent. It seems we are trained to default to silence rather than discussing race. We want to avoid conflict and being seen as prejudiced.  As Desmond Tutu said. “If you are neutral in the situations of injustice, you have chosen the side of the oppressor.” We must speak up because silence is not enough. Based on the start of this blog post I have been silent for too long. I apologize and ask forgiveness. I have missed an opportunity to love.

The second misstep is to become overly defensive. We all become defensive when our views, positions or advantages are challenged. We may begin to look to justify the mistreatment or we may focus instead on the improper looting or other behaviors rather than discussing the unjust act that lead people to the streets. “Openness means being able to listen to ideas that are outside one’s current mental models, being able to suspend judgment until after one has heard someone else’s idea.” (Warren Bennis)

The third misstep is overgeneralizing. While similar groups of people have shared experiences, there is diversity within groups.  We need to avoid generalizing groups or opinions. Allow individuals to share their unique experiences and honor that without having them put on the spot or asking them to speak on behalf of everyone in an identity group.

After discussing three missteps we commonly make, the authors then move to things that I and the rest of us, should be doing to take meaningful action.

The first is to acknowledge. Acknowledge any harm our friends of color have endured. Then begin a lifelong pursuit to learn about racism and the aggressions and micro-aggressions they have most likely faced. Give a space to allow anger, fear, disenchantment and disengagement.  Then remember, it is not the job of a person of color to have to educate us about racism – we should learn on our own and have discussions to learn more.

The second is to affirm. Affirm that they have a right to safety and personhood. Help them feel protected. Affirm that belief by replacing business leaders and elected leaders who fail to provide safety, protection and opportunities. Let them know their feelings matter and that you care, even if they don’t want to talk about what is going on.

Finally, act. You can use whatever power or influence you have to effect change after some time spent critical thinking. Use words of understanding and encouragement. Engage. Speak up and practice anti-racism. Advocate for action in your workplace, community and city. Build a better world for us all.

By acknowledging, affirming and acting we can practice loving. If we look for opportunities to love, we will find them.
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This has turned into a long post as I knew it would. It has allowed me to express my experiences and what I have started to learn and understand about the reality and consequences of racism. I pledge to seek opportunities to love. I will not remain silent when I see an injustice. I will use my influence to affect change. I know “not being racist” isn’t enough and I will work at becoming an anti-racist.